This page gives additional information relating to an order from our FOUNDATION RANGE
Once you have chosen your shape; stone type; font; colour of lettering and included your Inscription details, added your items to your cart and confirmed your purchase, you will be able to make a payment. This should be no less than 45% of the total. You may also pay in full if you wish to do so. However, the appropriate Churchyard/Cemetery/Burial Ground Fee will be confirmed and invoiced at a later date.
Payment may be made via the payment platform on our website, by card over the telephone or you may send a cheque to our office at 36 Reading Road, Henley-on-Thames, Oxon RG9 1AG – the cheque should be made payable to E T SHEPPARD.
When a deposit/payment has been received you will be sent the following paperwork by post or email.
- Order confirmation letter.
- A Permit application form to be completed by the Grave Owner (if necessary)
- One scaled layout showing how the inscription will appear on the stone.
You will then check all the paperwork, sign and return those that are required to E T SHEPPARD.
Upon receipt of your signed paperwork we will then submit the permit application form onto the appropriate local authority/Churchyard for approval.
When approval has been received the stone will be ordered.
When we receive the memorial we will contact you for the final payment (including the Churchyard/Cemetery Fee) and the stone will be fixed in the Churchyard/Cemetery/Burial Ground approximately 2-4 weeks later.
The whole process from start to finish is normally 12-14 weeks.
Please feel free to telephone us on 01491 574644 or email vici@etsheppard with any queries you may have, at any time during the processing of your order.